Shubham Rai
Facility CX focused on operations management and client relations
- Role
- Facility Cx at Delhivery
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Shubham Rai
Graduated with a Bachelor of Commerce from Devi Ahilya Vishwavidyalaya, I currently…
Experience
Facility Cx
Sep 2021 — Present · Indore, IN
Monitoring day-to-day operations.Pickup performance improvment of multiple centers within the region (MP & CG).Analyzing key lanes performance of first mile operation.Emphasizing to enhance the clients satisfaction.Coordinating directly with clients.Designing SOP, mapping and freezing requirements and providing best solutions to the business.Meeting with prospective clients to enhance base.Team meeting to address day to constraints.Tapping grey areas of concern and implementing needful actions to sort on ASAP.Proactive input in external & internal flaws /Changes.Analyzing key lanes performance of first & last mile operation.
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