Shubham Puri

About Shubham Puri

I am a results-driven Operations Analyst with 4+ years of experience across financial services and global corporate operations, having worked with NatWest Group and currently with CNH. My expertise lies in business operations, risk & compliance, process optimization, financial servicing, and data-driven performance improvement within high-volume environments.At NatWest Group, I worked in the Mortgage Operations – Completion Team, managing 100+ daily cases involving mortgage processing, payment validations, contract reviews, and regulatory compliance checks. I handled end-to-end case management, ensured SLA adherence, mitigated operational risk, and improved turnaround time through structured workflow optimization. My role required strong attention to detail, stakeholder coordination, and adherence to strict regulatory and quality control standards.Currently at CNH, a global leader in agriculture and construction equipment manufacturing, I manage operational processes related to collections, recovery coordination, and financial servicing. I validate 300–400 monthly invoices linked to collections and investigation activities, prepare documentation packets for asset recovery agents, and ensure accurate case handovers in line with compliance requirements. I also support vendor coordination, documentation control, reporting, and process improvement initiatives to enhance efficiency and governance standards.Core Skills & Expertise:• Business Operations & Process Improvement• Risk Management & Regulatory Compliance• Mortgage & Financial Services Operations• Operational Risk & Controls• SLA & KPI Management• Invoice Validation & Vendor Management• Stakeholder & Cross-Functional Collaboration• Advanced MS Excel, PowerPoint & Oracle SystemsI specialize in identifying process gaps, improving workflow efficiency, strengthening compliance adherence, and driving measurable operational outcomes through analytical problem-solving and structured execution.Currently pursuing a PGDM in Banking & Finance (2024–2026) to further enhance my financial and strategic expertise.Open to Operations Analyst, Senior Operations Analyst, Business Operations, and Risk & Compliance opportunities.

Experience

1. Operations Analyst

   Cnh Capital

   Oct 2025 — Present · Gurugram, IN

   Manage 100+ daily cases related to payment failures, voluntary asset surrender, and financial servicing operations.~ Prepare and validate documentation packets for asset recovery agents, ensuring compliance and accurate case handovers.~ Process 400+ monthly invoices linked to collections, investigations, and repossession activities.~ Review and validate 300–400 signed customer contracts monthly to ensure completeness and policy adherence.~ Process UCC terminations after validating zero dues and confirming asset release eligibility.~ Handle high-volume shared mailbox (50+ emails daily), resolving customer requests including billing letters, statements, and contract copies.~ Coordinate with dealers and internal stakeholders to resolve documentation gaps within defined SLAs.~ Maintain audit-ready records through accurate indexing and system updates in a high-volume operational environment.

Education

• Amity University Gwalior

  Bachelor of Business Administration - BBA, Business Administration and Management, General

  2018 — 2021