Shubham Patel
Lead Major Incident and Problem Management
- Role
- Lead Major Incident and Problem Management at Tata Consultancy Services
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Shubham Patel
I’m an IT Professional and Service Management expert with 6+ years of experience in Major…
Experience
Lead Major Incident and Problem Management
Apr 2022 — Present · Pune, IN
IT Professional and Service Management expert with 6+ years of experience specializing in Major Incident and Problem Management within ITIL/ITSM environments. Proven expertise in leading P1/P2 incident resolution, conducting Root Cause Analysis (RCA), and driving Problem Management to improve service reliability and reduce recurrence. Skilled in bridge call leadership, executive communication, and SLA-driven service restoration under high-pressure conditions. Experienced in process design, having built and implemented end-to-end Incident & Problem Management frameworks during project transitions aligned with ITIL best practices. Proficient in dashboard reporting, trend analysis, and stakeholder management, ensuring transparency and business alignment. Known for mentoring teams, fostering continuous improvement, and strengthening overall Service Management process maturity across global IT operations.
Education
LKSHS
High School Diploma
2011 — 2011
Shri Rawatpura Sarkar University Raipur
B.E. (Mechanical Engineering)
2013 — 2017
Little Flower English Medium High School
12th STD
2011 — 2013
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