Shubham Paliwal
Experienced Customer Support Engineer | 8+ Years of Delivering Exceptional Service | Skilled in Technical Support & Customer Satisfaction
- Role
- Senior Customer Support Engineer at Elicus
- Location
- Jaipur, IN
- LinkedIn followers
- 500 followers
About Shubham Paliwal
Business Analyst & Technical Document Writer with 8+ years bridging customer support…
Experience
Senior Customer Support Engineer
Apr 2024 — Present · Jaipur, IN
Senior Customer Support Engineer specializing in WordPress plugins and Divi-based child themes, where I provided end-to-end technical support through live chat and tickets. I tested new features, reproduced bugs, reviewed logs, and shared clear feedback with developers, designers, and content writers to improve product quality and user experience. I focused on reducing repeat issues, refining documentation, and turning customer pain points into opportunities for product improvement.
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