Shubham Pal
Duty Manager @Mercure Leeds Parkway Hotel
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WORK HISTORY
Duty Manager @Mercure Leeds Parkway Hotel
Leeds, GB
Managed daily operations in Food and Beverage, Housekeeping, and Front Office departments, ensuring seamless coordination and efficiency.Supervised staff activities, including scheduling, training, and performance evaluations, resulting in improved team productivity and guest satisfaction.Implemented cost-effective measures that reduced operational expenses by 10% while maintaining high-quality service standards.Acted as a point of contact for guest inquiries and concerns, resolving issues promptly to enhance overall guest experiences.Collaborated with department heads to develop and implement policies and procedures to streamline operations and ensure compliance with industry standards.Conducted regular inspections of facilities and guest rooms to maintain cleanliness, safety, and adherence to brand standards.\"
EDUCATION
DY Patil University
Bsc in hospitality studies
Leeds Beckett University
Master of International Hospitality management
ABOUT SHUBHAM PAL
Passionate hospitality management master\'s graduate with a keen eye for operational excellence. Currently excelling as a Duty Manager, adeptly supporting Front Office, Food and Beverage, and Housekeeping departments to ensure seamless guest experiences. Dedicated to optimizing efficiency and maintaining high standards in all areas of hospitality management.\"
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