Shubham Mulik
MBA in International Business Management | Aspiring Global Trade & Logistics Professional | Export-Import | Marketing
- Role
- Customer Service Executive at IndiaMART InterMESH Limited
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Shubham Mulik
As an MBA student specializing in International Business Management, I am passionate about leveraging my skills and knowledge to drive global business success. My academic journey has equipped me with a strong foundation in strategic management, international trade, and market research, complemented by a keen interest in technology and finance.Throughout my MBA program, I have engaged in a variety of projects that have honed my abilities in business consulting, strategic analysis, and global market assessment. My coursework has provided me with valuable insights into financial modeling, data analysis, and international business strategy, preparing me to tackle complex business challenges on a global scale.I am particularly enthusiastic about collaborating with diverse, cross-functional teams to develop and implement strategies that drive international growth and competitiveness. I bring to the table a combination of analytical rigor, strategic vision, and a passion for making a meaningful impact in the global business landscape.
Experience
Customer Service Executive
Nov 2025 — Present · Pune, IN
Managed end-to-end customer support for B2B clients using IndiaMART’s digital marketplaceHandled client queries, complaints, and service requests via calls, emails, and CRM systemsAssisted customers with product listings, profile optimization, lead management, and paid servicesCoordinated with internal teams to resolve technical, billing, and service-related issues efficientlyEnsured high customer satisfaction by providing timely follow-ups and effective solutionsMaintained accurate customer records and interactions in CRM toolsAchieved service quality targets while handling high-volume customer interactionsBuilt strong client relationships through clear communication and problem-solving skills
Education
Savitribai Phule Pune University
Bachelor of Science , Chemistry
MIT ADT University
Master of Business Administration - MBA, International Business Management
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