Shubham More

About Shubham More

I am a dynamic IT professional with over 3.7 years of experience at Infosys Limited, excelling in Software Testing and Major Incident Management. Passionate about delivering high-quality software and ensuring service reliability, I specialize in test automation, functional testing, database testing, and ITIL-based incident management.In software testing, I design and execute test cases, develop automation frameworks using Selenium WebDriver, Java, TestNG, and Python, reducing regression testing time by 20%. Proficient in SQL Server, Git, and Jenkins, I ensure seamless CI/CD pipelines in Agile environments, achieving a 95% defect closure rate through effective defect tracking in Jira.In major incident management, I lead high-pressure P1/P2 incident calls, leveraging ServiceNow and Splunk to reduce mean time to resolve (MTTR) by 15% and repeat incidents by 20%. Skilled in problem and change management, stakeholder engagement, and ITIL frameworks, I maintain 100% SLA compliance and deliver actionable KPI reports.Certified as an Infosys Certified Software Tester, Certified SQL Professional, and ITIL Foundation, I am pursuing ISTQB Foundation Level and ServiceNow Certified System Administrator certifications to further enhance my expertise. With strong analytical, communication, and leadership skills, I thrive in collaborative settings, driving quality assurance and operational excellence.Let’s connect to explore how I can contribute to your team’s success in delivering robust software solutions and reliable IT operations!

Experience

1. Senior System Engineer

   Infosys

   Jan 2022 — Present · Pune, IN

   Software Testing: Designed functional test cases, aligning software with business requirements, achieving 95% defect closure rate via Jira. Developed automation frameworks using Selenium WebDriver, Java, TestNG, and Maven, reducing regression testing time by 20%. Conducted SQL Server database testing with CRUD operations for data integrity. Utilized Git and Jenkins for CI/CD pipelines, boosting testing efficiency by 15%. Performed regression, integration, and UAT across Windows, Android, and iOS. Collaborated in Agile Scrum sprints, using IBM RTC and TestRail for traceability.Major Incident Management: Led P1/P2 incident calls, coordinating with global teams to achieve 100% SLA compliance. Analyzed logs in ServiceNow and Splunk, reducing MTTR by 15%. Conducted PIRs, documenting lessons in Confluence, cutting repeat incidents by 20%. Managed problem and change processes per ITIL, ensuring stable production environments. Produced KPI reports in Excel and Power BI. Built knowledge articles, reducing resolution times by 15%. Supported audits with compliant documentation.Key Achievements: Reduced testing time by 20% and MTTR by 15%. Decreased repeat incidents by 20%. Earned “Excellence in Automation” award. Trained teams on ITIL and ServiceNow.

Education

• Rajarambapu Institute of Technology, Rajaramnagar, SAKHARALE

  B.Tech

  2016 — 2020