Shubham Mane
RELATIONSHIP MANAGER
- Role
- Relationship Manager at Hansa Direct
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Shubham Mane
With substantial experience in customer relationship management and service operations, I…
Experience
Relationship Manager
Aug 2024 — Present
Listen attentively to customer concerns or complaints, demonstrating empathy and understanding work to resolve issues to the customer\'s satisfaction.• Coordinate with the service team to ensure timely completion of service appointments and communicate updates or changes to customers as needed.• Maintain accurate records of customer interactions, service appointments, and follow-up communications using our CRM system.• High school diploma or equivalent; additional education or training in customer service or automotive technology preferred.• Proven experience in a customer service role, preferably in the automotive industry.• Excellent communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner.• Strong interpersonal skills, with the ability to build rapport and establish positive relationships with customers and colleagues.• Proficiency in computer applications, including CRM software, MS Office suite, and internet research tools.
Education
Oxyinauto
AUTOMOBILE , Customer Service Management
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