Shubham M.
- Role
- Salesforce Developer at Aventra Group
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Shubham M.
I have worked on salesforce sales cloud. my skill set includes SOQL, apex, process…
Experience
Salesforce Developer
Nov 2024 — Present · Bengaluru, IN
Customize the Service Cloud platform to fit business needs by creating custom objects, fields, page layouts, and record types.Build and manage Service Cloud features like case management, knowledge management, and live chat.Customize and implement Service Cloud Console for agents to improve user experience.Create custom apps and automation solutions using Salesforce Lightning components, Apex, and Visualforce pages to streamline service processes.Implement automation such as workflows, process builders, and approval processes for task assignments, case escalations, etc.Implement data management best practices, ensuring that all customer service data (cases, knowledge articles, etc.) is well-organized and accessible.Develop custom reports and dashboards for monitoring case trends, agent performance, customer satisfaction, and other relevant metrics.Diagnose and resolve issues within the Service Cloud platform, including bugs, performance issues, and data inconsistencies.Provide ongoing support and maintenance for custom Salesforce solutions, ensuring they continue to meet business needs.
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