Shubham Kumar

About Shubham Kumar

I am a detail-oriented operations and project management professional who thrives at the intersection of structure, problem-solving, and cross-functional collaboration. My journey has been shaped by managing fast-moving daily workflows, aligning teams toward common goals, and bringing clarity to complex operational challenges.Over the years, I’ve gained hands-on experience in ensuring smooth end-to-end execution—from coordinating with Sales, Finance, IT, and Support teams to maintaining real-time visibility through data-driven reports and dashboards. I’ve learned that great operations aren’t just about processes—they’re about people, communication, and thoughtful planning.With strong capabilities in project management, roadmap planning, and Agile methodologies, I enjoy translating business needs into executable plans, identifying gaps before they become bottlenecks, and driving continuous improvements that elevate productivity and accuracy. Whether streamlining processes, resolving issues, or implementing new tools and workflows, I approach every task with ownership, precision, and a commitment to getting things right.I’m passionate about building systems that scale, creating order out of ambiguity, and enabling teams to perform at their best—every day, with consistency and purpose.

Experience

1. Associate Operations Manager

   IDFC FIRST Bank

   Jul 2024 — Present · Mumbai, IN

   Supported end-to-end daily operational activities ensuring timely and error-free execution- Prepared and analyzed reports/dashboards to track KPIs, identify trends, and highlight process gaps- Assisted in process improvement initiatives to enhance productivity and reduce operational inefficiencies- Coordinated with teams such as Sales, Finance, IT, and Customer Support to resolve queries and maintain workflow continuity- Ensured adherence to SOPs, quality standards, and compliance requirements- Managed escalations by providing quick and accurate resolutions- Supported onboarding and implementation of new systems, tools, and operational workflows- Managed post-production bugs resolution by coordinating with development and QA teams to ensure timely fixes and seamless project progression.

Education

• Jharkhand University of Technology (JUT), Ranchi

  Bachelor of Technology - BTech, Electrical and Electronics Engineering