Shubham Kumar
Technical Support Manager @Erekrut... Recruitment Made Easy
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WORK HISTORY
Technical Support Manager @Erekrut... Recruitment Made Easy
Delhi, IN
Lead L2 technical support and manage IT tickets through email, phone, and chat.• Conduct OS installations and server-level troubleshooting (including AWS EC2 setup).• Provide remote and onsite support for software and infrastructure issues.• Manage 24/7 server monitoring and alerts; apply patches and updates regularly.• Conduct team training, onboarding, and knowledge sharing.• Maintain high customer satisfaction with timely issue resolution and quality interactions.
EDUCATION
State Board (BSEB)
12th Passed
Maharaja Agrasen Himalayan Garhwal University
Bachelor of Computer Applications, Computer Science
CBSE
High School Diploma
ABOUT SHUBHAM KUMAR
I’m a dedicated IT support professional with 4.7+ years of hands-on experience in Service Desk operations, incident resolution, and team leadership. Currently working as a Technical Support Manager at Erekrut HR Automation Solutions Pvt. Ltd, I specialize in:• Incident Management and SLA Compliance• End-user Training & Technical Support• AWS EC2 Configuration & Monitoring• OS Installation & Server Maintenance• Ticketing System Handling (email, chat, phone)• Web Hosting & Development SupportI’ve trained and managed L2 tech support teams, contributed to process optimization, and provided 24/7 support for critical systems. I\'m now seeking new opportunities where I can continue to drive service excellence and grow my technical leadership. Feel free to connect with me if you’re hiring for IT Support, Service Desk, or Technical Manager roles.
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