Shubham Kumar
Technical Support Manager | 5+ Years Experience | IT Service Desk | AWS EC2 | Incident Management | OS Installation | Team Training | Remote Support | Helpdesk Ops
- Role
- Technical Support Manager at Erekrut... Recruitment Made Easy
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Shubham Kumar
I’m a dedicated IT support professional with 4.7+ years of hands-on experience in Service Desk operations, incident resolution, and team leadership. Currently working as a Technical Support Manager at Erekrut HR Automation Solutions Pvt. Ltd, I specialize in:• Incident Management and SLA Compliance• End-user Training & Technical Support• AWS EC2 Configuration & Monitoring• OS Installation & Server Maintenance• Ticketing System Handling (email, chat, phone)• Web Hosting & Development SupportI’ve trained and managed L2 tech support teams, contributed to process optimization, and provided 24/7 support for critical systems. I\'m now seeking new opportunities where I can continue to drive service excellence and grow my technical leadership. Feel free to connect with me if you’re hiring for IT Support, Service Desk, or Technical Manager roles.
Experience
Technical Support Manager
Erekrut... Recruitment Made Easy
Sep 2021 — Present · Delhi, IN
Lead L2 technical support and manage IT tickets through email, phone, and chat.• Conduct OS installations and server-level troubleshooting (including AWS EC2 setup).• Provide remote and onsite support for software and infrastructure issues.• Manage 24/7 server monitoring and alerts; apply patches and updates regularly.• Conduct team training, onboarding, and knowledge sharing.• Maintain high customer satisfaction with timely issue resolution and quality interactions.
Education
State Board (BSEB)
12th Passed
Maharaja Agrasen Himalayan Garhwal University
Bachelor of Computer Applications, Computer Science
CBSE
High School Diploma
2012 — 2013
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