Shubham Kumar
Customer Success Manager || Ex: Customer Success Engineer || Ex: Sales and Marketing Executive || Ex: Quality Assurance Engineer || SaaS || Manager || Communication
- Role
- Customer Success Manager at Unolo
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shubham Kumar
Ever since I was a child, I’ve loved talking to people—listening deeply to their problems…
Experience
Customer Success Manager
Jun 2022 — Present · Gurugram, IN
Managing interactions between customers and the company.2. Guiding new and existing customers through the software. Fostering customer retention by ensuring a smooth customer journey.3. Training employees on how to provide customer assistance.4. Managing a sales or customer support teamCollecting and analyzing data to improve customer service health.
Education
Ganapati Institute of Technology and Management
Diploma in Mechanical Engineering , Mechanical Engineering
2011 — 2014
Centre for Development of Advanced Computing (C-DAC)
PG Diploma , Mechanical Designing AutoCAD, CATIA, Pro E
2014 — 2014
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