Shubham Kumar
IT Specialist | Service Desk Specialist | System Administration | Active Directory | ITIL | ServiceNow | IT Infrastructure | Microsoft 365 | Network & Security | Print and File Server Management
- Role
- Specialist at HCLTech
- Location
- Varanasi, UP, IN
- LinkedIn followers
- 500 followers
About Shubham Kumar
Tech-savvy and results-driven IT Specialist with 6+ years of hands-on experience in IT support, system administration, and IT service management. Passionate about solving complex technical issues, optimizing IT infrastructure, and enhancing system security to ensure seamless business operations. What I Bring to the Table: IT Support & Troubleshooting (L1/L2/L3) – Resolving high-impact incidents (P2, P3, P4) with a 95%+ success rate Active Directory & Access Management – Managing users, groups, GPOs, and security policies for secure access control Windows Server & Infrastructure Management – Implementing and maintaining DNS, DHCP, Print/File Services ServiceNow & ITIL Best Practices – Handling ticketing systems, incident resolution, RCA, and SLA compliance IT Security & Compliance – Conducting risk assessments, patch management, and security audits to safeguard data Professional Experience: HCLTech – IT Specialist (2023 – Present)Providing L2 support for 300+ users, reducing downtime by 40% with proactive system monitoring. Managing Active Directory, Group Policies, and IT security to ensure efficient IT operations. TCS – System Administrator (2018 – 2022)Led IT infrastructure projects, reduced unauthorized access incidents by 40%, and improved ticket resolution time by 30%. Certifications & Skills: Microsoft 365 Certified: Security Administrator Associate (MS-500) Microsoft Certified: Azure Administrator Associate (AZ-104) Microsoft Certified: Azure Fundamentals (AZ-900) Always eager to learn, grow, and explore opportunities in IT Support, System Administration, and IAM (Identity & Access Management).
Experience
Specialist
Jan 2023 — Present · Noida, IN
Install, configure, and maintain print servers in a networked environment. Monitor and optimize print server performance.* Ensuring efficient print queue management.* Troubleshoot and resolve print server-related issues, such as printer connectivity problems, print job failures, and printer driver conflicts.* Provide technical assistance and support to end-users regarding printing issues.* Diagnose and resolve problems related to printer connectivity, printer settings, or printer driver configurations.* Assist users in setting up network printers, connecting to print servers, and troubleshooting print-related errors.* Install, confgure, and maintain fle servers in a networked environment.* Monitor and optimize fle server performance, ensuring efcient fle access and storage management.* Perform regular server maintenance tasks such as disk space management, fle system checks, and backups.* Set up and confgure fle shares, defning access levels and permissions for different users and groups.* Ensure proper security measures are in place to protect sensitive fles and data.* Implement and maintain security measures to protect the fle server and its contents.* Confgure access controls, authentication methods, and encryption mechanisms.* Regularly update server software and apply security patches to address vulnerabilities.* Work over the service now portal for managing the P2,P3 and P4 tickets.
Education
Mahatma Gandhi Kashi Vidyapeeth
Bachelor of Commerce - BCom
2013 — 2016
Mahatma Gandhi Kashi Vidyapeeth
Master of commerce
2016 — 2018
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