Shubham Kumar

Engineer | Tata Consultancy Services

Role: Engineer at Tata Consultancy Services
Location: Ranchi, JH, IN
LinkedIn followers: 500 followers

About Shubham Kumar

IT Operations / NOC Engineer with hands-on experience in real-time monitoring, incident management, and collaboration platform support.Currently working at Tata Consultancy Services, supporting enterprise-scale environments using Grafana, Dynatrace, ThousandEyes, and ServiceNow. I have strong experience in troubleshooting Microsoft Teams, Outlook, SharePoint, OneDrive, and Cisco Webex with a focus on SLA adherence, RCA, and operational excellence.Certified Microsoft Teams Administrator (MS-700) with a strong interest in NOC, IT Operations, and Site Reliability roles.Open to opportunities in NOC, IT Operations, and L2 Technical Support roles.

Experience

Engineer
Tata Consultancy Services
Dec 2025 — Present · Gurugram, IN
Analyzed large datasets, created dashboards and delivered actionable insights to support business decisons. Delivered reports and visualizations using Power BI, improving efficiency and accuracy. Collaborated with teams to translate data into strategic solutions for process optimization. Monitor and troubleshoot real-time servers, perform root-cause analysis,resolve technical issues and Handle major ticket on Service Now. Handle webex queries, AV issue and user access management across domains. Support infrastucture upgrades and assist teams in issue escalation and resolution. Quickly adapt too new technologies to enhance team performance, work in flexible shifts with strong analytical, problem-solving and leadership skills.

Education

Marwari College Ranchi
Bachelor of Science, Computer Programming, Specific Applications
Marwari College, Ranchi
Bachelor's degree, Computer Application

Contact information

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Current company

Tata Consultancy Services

IT Services and IT Consulting · 726K employees · Founded 1968 · Mumbai, India

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

tcs.com

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About Shubham Kumar

Experience

Engineer

Education

Marwari College Ranchi

Marwari College, Ranchi

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