Shubham Shubham Jha Kumar
Customer Service & Contact Centre Professional | Hospitality & Technical Support | NZQA Level 7 (Bachelor Equivalent) | 5+ Years Experience
- Role
- Contact Centre Executive at Wattmonk Technologies
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Shubham Shubham Jha Kumar
Customer service and operations professional with nearly five years of experience across hospitality, airport duty-free retail, technical support, and contact centre environments. Academic qualification formally assessed by NZQA and recognised as NZQF Level 7, equivalent to a New Zealand Bachelor’s Degree.Experienced in handling high-volume customer interactions, issue resolution, international client communication, scheduling, escalations, and service coordination. Worked with globally recognised organisations including Marriott, Delhi Duty Free, Concentrix, R Systems, and currently Wattmonk Technologies.Known for strong communication skills, calm problem-solving approach, and the ability to perform effectively in fast-paced environments. Actively seeking customer service, contact centre, or operations opportunities in New Zealand, with a strong commitment to professionalism, adaptability, and delivering excellent customer experiences.
Experience
Contact Centre Executive
Apr 2024 — Present · Gurugram, IN
Managing inbound and outbound communication with U.S-based customers.• Coordinating daily schedules, service updates, and workflow activities.• Handling customer queries, rescheduling requests, and issue resolution.• Supporting technicians through quality review and post-service coordination.• Ensuring accurate documentation and timely updates in CRM systems.• Maintaining service quality standards and customer satisfaction.
Education
Institute of Hotel Management (IHM)
Bachelor of Hotel Management, Hospitality and Hotel Administration
2014 — 2017
Intellipat Academy
PG Diploma, Information Technology Project Management
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