Shubham Khidiya

Shift Manager @McDonald's

Port Hope, ON, CA

As a Manager at McDonald\'s, I demonstrated leadership, operational expertise, and a commitment to excellence in a dynamic and fast-paced environment. My role encompassed overseeing daily operations, fostering team development, and ensuring customer satisfaction while maintaining high standards of safety and quality.Key Responsibilities:Operational Management: Supervised all aspects of restaurant operations, including scheduling, inventory control, and ensuring compliance with food safety, cleanliness, and quality standards.Team Leadership: Managed and motivated a diverse team, conducting regular training sessions and promoting a culture of accountability, collaboration, and continuous improvement.Customer Service Excellence: Resolved customer inquiries and concerns with professionalism, enhancing overall satisfaction and loyalty.Health & Safety Oversight: Utilized my Health and Safety Certification and First Aid and AED Certification to ensure a safe environment for both employees and customers, conducting regular safety audits and implementing emergency preparedness measures.Sales Performance & Analysis: Monitored sales data, identified trends, and executed strategies to optimize revenue and operational efficiency.Crisis Management: Addressed challenges such as equipment malfunctions and peak service demands to ensure uninterrupted operations.Collaboration with Senior Leadership: Partnered with corporate teams to implement marketing initiatives, optimize menu offerings, and achieve financial goals.Skills and Certifications:Leadership & Team Development: Effectively led teams of 15+ employees, mentoring and coaching to achieve operational excellence.Health and Safety Compliance: Leveraged certifications to maintain a safe and compliant workplace, reducing risks and promoting well-being.First Aid & AED Certification,Sales Strategy & Analysis, Training & Development, Operational Excellence, Problem Solving & Crisis Management