Shubham Kaushik

Customer Success || Customer Support || Career Counsellor || Financial Advisor || Client Relation || IRDAI Certified Insurance Advisor ||

Role
Senior Customer Service Representative at Concentrix
Location
Gurugram, HR, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Shubham Kaushik

Carrying a diversified experience into Sales Marketing Team handling E-commerce Telesales…

Experience

  1. Senior Customer Service Representative

    Concentrix

    Oct 2024 — Present · Gurugram, IN

    Resolved 50+ customer queries daily with 95% satisfaction score. Over (Call, Emails & Chat)• Handled escalations and improved customer retention.

Education

  • R.P. Education Trust Group of Institution ( Pharmacy) Vill. Bastara, Karnal

    Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering

  • Swami Vivekananda Subharti University, Meerut

    Master of Business Administration, Marketing, pro

  • Swami Vivekananda Subharti University, Meerut

    Bachelor of Arts

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Shubham Kaushik — Senior Customer Service Representative at Concentrix in Gurugram, HR, IN | Unifers