Shubham Kaushik
Customer Success || Customer Support || Career Counsellor || Financial Advisor || Client Relation || IRDAI Certified Insurance Advisor ||
- Role
- Senior Customer Service Representative at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shubham Kaushik
Carrying a diversified experience into Sales Marketing Team handling E-commerce Telesales…
Experience
Senior Customer Service Representative
Oct 2024 — Present · Gurugram, IN
Resolved 50+ customer queries daily with 95% satisfaction score. Over (Call, Emails & Chat)• Handled escalations and improved customer retention.
Education
R.P. Education Trust Group of Institution ( Pharmacy) Vill. Bastara, Karnal
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
Swami Vivekananda Subharti University, Meerut
Master of Business Administration, Marketing, pro
Swami Vivekananda Subharti University, Meerut
Bachelor of Arts
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