Shubham Kamble
Customer Information Representative Customer Service & CRM Specialist | Global Client Support (NAA & EMEAI) | Dow Chemical
- Role
- Customer Information Representative at Dow
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Shubham Kamble
Customer Service & CRM specialist with 3+ years across chemical and logistics environments, supporting stakeholders in NAA & EMEAI. I handle ~10 customer requests/day (~150 monthly), prioritize cases, and drive fast, accurate resolutions across phone and CRM while collaborating cross-functionally to remove bottlenecks. Recently at Dow Chemical, I streamlined request triage (samples, price, literature, general), improved SLA adherence, and helped migrate workload from EMEAI to North America with clean knowledge transfer—reducing resolution delays by ~10%. I also use SAP (LTSD) and Excel to build documentation and reporting that keeps teams aligned.Previously, I led dispatch tracking and client escalations in logistics, resolving ~95% of issues through tight coordination, improving CSAT to ~98%, and cutting billing/finance backlogs ~20% with CRM reporting and follow-ups. Now I’m focused on roles in Customer Service, CRM/OTC, and Delivery Excellence where I can lift SLAs and customer satisfaction at scale.
Experience
Customer Information Representative
Jun 2024 — Present
Education
Tilak Maharashtra Vidyapeeth, Pune
Tybca
2017 — 2019
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