Shubham Kale

About Shubham Kale

Experienced IT Professional with 7+ years in the industry, specializing in Unified Communication & Collaboration. Possesses over 5 years of expertise in this field. Seeking a Technical Position in a dynamic organization where creativity and hard work are valued and rewarded. Aiming to leverage my skills to tackle challenging opportunities in Unified Communications and Enterprise Voice as per project requirements.

Experience

1. Senior Engineer

   Wipro

   Apr 2022 — Present · Pune, IN

   Managing and ensuring availability of Office365 services - MS Teams, Exchange Online (email, calendar, tasks), O365 Administration using Office365/MS Teams Admin Console and Windows PowerShell• Managing External and guest Access• Experience and Knowledge on MS Teams Direct routing for Enterprise Voice and SIP Trunk Integration.• Perform migration of users from different telephony system to MS team telephony.• Experience of configuring and troubleshooting Dial Plans, Normalization Rules, Voice Routes, PSTN Usage, and Voice Routing Policy. • Understanding of response groups, Call queue, Auto Attendant, Dial by Extension, Workflows, Call routing methods.• Responsible for the day-to-day operations of the enterprise voice unified communications.• Knowledge of SIP, TCP, UDP, RTP, SRTP and RTCP Protocol.• Auto-Attendants and Call Queues Creation and Troubleshooting issues. • Setup and configuration of Common Area Phones (CAP) • Setup and configuration of Meeting room devices (MTR)• Monitoring and upgradation of MS teams devices as per the Microsoft recommendation. • Worked on SharePoint issues like access issue, data missing issues. • Worked on creation of change request, taking approval from TAB and CAB as Per ITIL Process.

Education

• Sant Gadge Baba Amravati University (SGBAU)

  Bachelor of Engineering - BE

  2011 — 2015