Shubham K.
Associate RES Global Delivery, Services Strategy & Operations|Team Management| Client & Customer Management| Research Analyst|
- Role
- Specialist Research Engagement Services (Excelgens) at Gartner
- Location
- Lucknow, IN
- LinkedIn followers
- 500 followers
About Shubham K.
As a Analyst play a pivotal role in managing and nurturing relationships with key clients and customers. They act as the primary point of contact, understanding client needs, and ensuring customer satisfaction. Key Account Managers develop strategic account plans, identify growth opportunities, and negotiate contracts.
Experience
Specialist Research Engagement Services (Excelgens)
Aug 2024 — Present · Gurugram, IN
As a Specialist in Research Engagement Services within Workforce Operations, I manage designated email accounts and ensure the timely processing of emails into the CRM database during working hours.1. Managing multiple mailboxes2. Processing emails according to the specified scenarios or requirements.3. Updating the CRM tool (Client Connect)4. Generating service requests (SR) for inquiries5. Notifying senior specialists as necessary for incoming emails.6. Tools Used - MS Teams, MS Outlook, Client Connect
Education
Amity Global Business School,Patna
Bachelor of Business Administration - BBA
2015 — 2018
AMITY UNIVERSITY LUCKNOW
Master of Business Administration - MBA
2018 — 2020
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