Shubham Jha
Case specialist - Quality & Escalation
- Role
- Resolution Specialist at Amazon
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Shubham Jha
As a Resolution Specialist at Amazon, I am dedicated to ensuring a seamless and positive customer experience by leveraging established policies and extensive research tools. My role involves investigating potential defects that may impact our customers, and I take pride in making informed decisions that uphold the high standards we set for our platform.In my current position, I am responsible for:Investigation and Resolution: I thoroughly investigate potential customer issues by utilizing a wide range of internet and in-house tools. My goal is to identify defects and take appropriate actions that minimize the risk of abuse, safeguarding our customers’ experiences.
Experience
Resolution Specialist
Aug 2022 — Present · New Delhi, IN
Investigate and resolve complex escalated issues related to abuse prevention for customers and sellers, ensuring alignment with Amazon\'s customer-centric policies.Analyze data to identify abuse patterns and recommend preventive measures, collaborating with cross-functional teams to develop effective resolutions.Communicate findings clearly to stakeholders and maintain detailed documentation of all cases, enhancing the overall effectiveness of the resolution process.
Education
Babasaheb Bhimrao Ambedkar Bihar University (BRABU), Muzaffarpur
Bachelor's degree, Physics
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