Shubham Jawdand
Senior System Engineer @Infosys
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WORK HISTORY
Senior System Engineer @Infosys
Pune, IN
EDUCATION
Maharashtra State board Of Secondary & Higher Secondary Education Pune
S.S.C.
Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur
Bachelor of Engineering - BE, Mechanical Engineering
Maharashtra State Board Of Secondary & Higher Secondary Education Pune
H.S.S.C, Science
ABOUT SHUBHAM JAWDAND
ServiceNow Developer skilled in configuring ITSM modules (Incident, Problem, Change, Request, Service Catalog) aligned with ITIL standards-Experienced in workflow automation (Flow Designer, Workflow Editor), SLA reporting, and dashboard creation-Strong in scripting (Business Rules, Client Scripts, UI Policies, Script Includes) and managing Update Sets across environments-Experience in JSM like Workflow design, Flow design, Automation, SLAs, integrations with CMDB, Asset Integrations with external tools using plugins-Hands-on with data onboarding (import sets, transform maps) and platform administration (Tables, Groups, Users)-Delivered Jira Service Management (JSM) custom workflows, SLA rules, CMDB automation, tool integrations (Intune, EntraID), and plugin deployments-Passionate about building scalable, automated solutions that improve service delivery and drive digital transformation.
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