Shubham Jain

About Shubham Jain

Hardworking. Future maker. Creating a bigger and positive outlook to learn and grow. Grabbing every opportunity to work and absorb knowledge. Doing something for a big change and don\'t want to go home empty hands.

Experience

1. Project Manager

   VLink Inc

   Aug 2022 — Present

   Project/Product & Team Management following best practices and different Project and Incident Management Tools like JIRA, Notion, Confluence, Azure DevOps (Azure Board), ZenDesk, inhouse project management tools- Developing a workflow that makes the process easier for the project team members with that defining scopes/goals- Excellent exposure to SDLC & STLC process in Agile/Scrum/Waterfall methodologies- Managing the delivery of complex application development initiatives and SaaS-based service management deployment & implementations- Led and managed teams responsible for technical & functional aspects of system development- Implementation of incident management, knowledge base & reporting modules for users- Excellent verbal and written communication skills - able to present information, status, and issues in a clear and concise manner with the goal of making a decision- Excellent analytical skills with proficiency in debugging and problem-solving- Very competent and willing to accept additional responsibilities for organizational and self-professional growth, and to achieve greater C-SAT (customer satisfaction).

Education

• Inderprastha Engineering College

  Bachelor of Technology, Information Technology

  2013 — 2017