Shubham Harish

About Shubham Harish

Working as Lead for Governance & Assurance team. Provided support to all teams in Technology Infrastructure & Personal Technology (both internally supported, and vendor supported services). Delivered a strategic project in the Macquarie Technology team & became a fully automated, self-service infrastructure provider, focused on excellent customer outcomes. Worked with suppliers, businesses, technology, and internal stakeholders to ensure that service owners are supported in keys areas such as Service Management, Controls Assurance, Supplier Management, and other general functions. Consolidated, Simplified and Automated workflows. As an effective communicator, engaged with technology engineers across multiple teams and ensured effective queue management and response. Provided solutions for Process Improvement. Coaching engineering teams on ITIL workflow compliance. Created multiple confluence pages for the process improvement. Worked on JIRA tool to check the users\' records. Worked on ticketing tools: Remedy and Helix. Vendor Management: Worked with AT & T to check the workflow between internal teams and vendor. Skills: Process Automation Process Improvement Supply Management Process Implementation Production & Operations Monitoring Incident Management Service Management Change Management Asset Management Customer service Team Management Vendor Management Risk & Compliance Queue Management Data Compliance & Management ITIL Workflow Compliance JIRA Confluence Creation Billing SLA Management Client Assessment & Analysis Project Planning & Delivery Auditing

Experience

1. Service Program Manager

   HCLTech

   Sep 2024 — Present · Noida, IN

Education

• Delhi University

  Bachelor of Commerce - BCom

  2013 — 2017