Shubham Gupta
Senior Executive at Ecom Express.
- Role
- Senior Executive Client Servicing at Ecom Express Limited
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Shubham Gupta
I have over 8 years of experience in Supply Chain and Logistics, specializing in…
Experience
Senior Executive Client Servicing
Aug 2023 — Present · Gurugram, IN
Acting as one point contact for Client servicing with regard to completeLogistics. Operation & ensuring smooth pickups within time to get the target.• Handling forward movement pickup at pan India location.• Having weekly reviews with the sellers with the agenda of ensuring servicecompliance. and gaining more volumes from the customers.• Ensure proper adherence to the SOP set with the client.• Monitoring day to day all types of escalations & closed within TAT.• Ensuring maximum Pin code utilization for the client volume.Achievements-• Providing positive closure within TAT to most of the client cases.• Acknowledged by customers for troubleshooting and resolutions.• Handling team for aligned first mile pickups of tasks assigned.• Handling First mile department, Escalations to the client office effectively.
Education
Dr. Ram Manohar Lohia Awadh University, Faizabad
Bachelor of Arts - BA
2015 — 2017
Allahabad state university
Master's Degree, Hindi Language and Literature
2018 — 2020
Govt Senior Secondary School
12th
2013 — 2014
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