Shubham Gupta
Quality Analyst (CSM|LSSGBC) at BT Group
- Role
- Quality Analyst at BT Group
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Shubham Gupta
Highly organized and results-driven Quality Expert with over 7 years of experience in customer operations and service delivery. Certified BPO Quality Analyst with extensive training in Scrum, Six Sigma, Lean, Agile, and Project Management. Proven ability to enhance process efficiency, motivate teams, and build strong client relationships. Adept at transaction monitoring, process audits, and implementing improvements to achieve performance targets. Strong communication skills and a track record of excellence in a dynamic, multi-tasking environment
Experience
Quality Analyst
Jun 2021 — Present · Gurugram, IN
Education
Chatrapati Sahuji Maharaj Kanpur University, Kanpur
Post Graduation
2016 — 2018
Chatrapati Sahuji Maharaj Kanpur University, Kanpur
Graduation
2013 — 2016
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