Shubham Gupta

About Shubham Gupta

Seeking a Senior Supply Chain Support Engineer position to leverage 5+ years of experience in optimizing supply chain operations and driving efficiency improvements, proven ability to provide support on complex projects, improve supplier relationships and implement innovative solutions to enhance operational performance.

Experience

1. Senior Application Support Engineer

   GEP Worldwide

   Jan 2024 — Present · Mumbai, IN

   Managed customer relationships by resolving 95% of escalations within 24hours, resulting in 15% increases in client satisfaction.• Support and manage system integration testing and user acceptance testing for sprint releases and any new project.• Collaborate with development teams to identify and resolve application performance issues, closely work with cross-functional business, senior executives, directors and managers to ensure the successful supply chain business operations.• Involved in troubleshooting/debugging/Support high priority severity incidents across the product mentioned above from the time it is reported until it is resolved, and root cause has been identified.• Expertise in providing support in areas like supply chain optimization, logistics, inventory management, order management, invoices & supplier relationship management.• Conducted training session for 5+ clients on software functionalities, improving user adoption by 20% and reducing support ticket by 10%.• Supported 5+ clients, including one premium account, ensuring 100% uptime for critical applications.

Education

• Aldel Education Trusts St John College of Engg Vevoor Palghar Tal Palghar Dist Thane

  Bachelor of Engineering

  2015 — 2019