Shubham Gupta

About Shubham Gupta

I am an Application Support Engineer with a strong interest in maintaining stable, high-availability production systems and delivering reliable IT support in enterprise environments.I have hands-on experience in application monitoring, incident and problem management, ticket handling, and troubleshooting issues across Linux and Windows platforms. I work closely with cross-functional teams to ensure SLA adherence, minimize downtime, and improve system performance.My technical skill set includes SQL for data validation and issue analysis, basic scripting, log analysis, and experience with ticketing tools such as ServiceNow and Jira. I am familiar with ITIL processes, including Incident, Change, and Problem Management, and I continuously upskill to stay aligned with modern IT operations and production support best practices.I am actively seeking opportunities as an Application Support Engineer or Production Support Engineer in MNC environments, preferably in Noida, where I can contribute to #ApplicationSupport #ProductionSupport #L2Support #ITJobs #NoidaJobs #MNC #ProductionSupport #ITJobs #NoidaJobs #Hiring business-critical systems while growing professionally in the IT support and operations domain.

Experience

1. Application Production Support Engineer L1

   DXC Technology

   Nov 2021 — Present · Noida, IN

   Provided L1 application and production support for business-critical applications in a 24×7 environmentMonitored application health and system alerts to ensure high availabilityLogged, tracked, and resolved incidents using ticketing tools as per SLA and ITIL processesPerformed basic SQL queries (SELECT, WHERE, JOIN) for data validation and issue analysisUsed Linux/Unix basic commands to check logs, services, and system statusFollowed SOPs and escalation matrix for unresolved or critical issuesCoordinated with L2/L3 support teams for timely resolutionCommunicated incident updates to stakeholders via emailAssisted in root cause analysis and prepared incident reportsSupported deployments, releases, and post-deployment verification (basic level)

Education

• CCS (Chaudhary Charan Singh)University

  Bachelor of Commerce - BCom, commerce

  2012 — 2015