Shubham Grover
Manager @S&P Global
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WORK HISTORY
Manager @S&P Global
Gurugram, IN
Managing the Entity and Document data Solutions with ISDA protocol repository management – CPM Clients Operations & Outsourcing team, managing core processes across Counterparty Manager, Outreach360, Tax Utility, and KYC platforms. Responsible for driving operational excellence, client satisfaction, and process optimization across global workflows.Key Responsibilities & Highlights:• Manage and mentor a team of 15+ professionals, fostering accountability, collaboration, and continuous learning.• Oversee end-to-end operations for the Counterparty Manager platform, ensuring adherence to global standards and process efficiency.• Drive preparation of monthly MIS reports, performance scorecards, and dashboards for business insights and operational tracking.• Collaborate with Product and Development teams on enhancements, bug resolutions, and JIRA management.• Act as a key escalation point for global clients, ensuring proactive communication and issue resolution.• Lead onboarding and refresher training programs to ensure team readiness and process consistency.• Partner with cross-functional stakeholders to implement process improvements and strengthen delivery quality.
EDUCATION
Pearson vue
Certificarion for programmer for base sas 9, BASE SAS 9.3
Delhi University
Bachelor of Commerce (B.Com.), Commerce
Sikkim Manipal University
Master of Business Administration (MBA), Accounting and Finance
SKILLS
ABOUT SHUBHAM GROVER
Operations Manager with over 13 years of experience delivering regulatory, counterparty, and data operations across global financial services organizations. Currently managing large-scale regulatory platforms at S&P Global Market Intelligence, supporting asset managers and financial institutions with ISDA, KYC, AML, and compliance-driven workflows.I lead and develop high-performing teams of 15+ professionals, driving operational excellence through structured governance, performance dashboards, and data-driven decision-making. My role involves end-to-end ownership of Entity and Document Data Solutions across platforms such as Counterparty Manager, Outreach360, Tax Utility, and KYC tools, ensuring accuracy, timeliness, and regulatory integrity at scale.I work closely with Product, Technology, and Client Services teams to optimize workflows, manage JIRA-driven enhancements, and resolve complex client escalations. Through structured prioritization and continuous improvement initiatives, I have consistently improved SLA adherence, reduced onboarding timelines, and strengthened client satisfaction across global markets.My professional foundation includes deep exposure to AML and OFAC sanctions screening, SWIFT messaging, and high-risk transaction analysis from prior roles at Bank of America and NatWest Markets. This background enables me to approach regulatory operations with a strong risk mindset, operational discipline, and stakeholder-first perspective.Technically, I bring hands-on experience in SAS, SQL, data analytics, and MIS reporting, allowing me to translate operational data into actionable business insights. I am particularly interested in roles and initiatives that sit at the intersection of regulatory compliance, platform operations, and operational transformation.Core strengths:Regulatory Operations • Counterparty Risk Management • ISDA & KYC Platforms • AML/OFAC Compliance • Global Stakeholder Management • Team Leadership • Process Optimization • Data Analytics • MIS & Performance Reporting
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