Shubham Dixit

About Shubham Dixit

I am Shubham Dixit, a strategic product and operations leader with over 12 years of proven expertise in Payments, Compliance Automation, and Financial Operations. My career has been dedicated to driving multimillion-dollar impact and measurable efficiency gains across various sectors, including fintech and automotive markets. I thrive on creating forward-thinking strategies that enhance client engagement and operational performance. My experience encompasses managing products across SaaS, payment systems, and regulatory compliance, where I have successfully delivered high-impact client retention and adoption strategies.Throughout my career, I have spearheaded initiatives that have led to significant revenue growth and process standardization. I have a strong track record of utilizing advanced analytics and AI tools to streamline complex workflows, resulting in improved operational efficiency. My core competencies include strategic product development, compliance risk mitigation, and vendor relationship management. I am passionate about leveraging my skills to drive innovation and operational excellence in the organizations I work with.Key Achievements- Honored with the Rising Star Award from ADP in 2025 for achieving approximately $3M in tax-credit impact through compliance automation- Facilitated a 35% revenue growth by deploying a new SCM strategy and enhancing vendor performance- Enabled a reduction of over 20% in ACH payment failures by leveraging workflow automation and validation controls- Played a key role in a patent for an OCR-based compliance solution, which has now been officially filed.

Experience

1. Senior Product Manager- Workmarket

   ADP

   Apr 2025 — Present · Hyderabad, IN

   In my current role as a Product Manager at WorkMarket, I own the payment models and worker payout experiences within a regulated 1099 marketplace ecosystem. I ensure legal and compliance adherence while introducing support for wage garnishment deductions within payout processing. My focus is on improving payout speed and reliability, which includes enhancing returns and NOC handling to enable same-day access via Wisely prepaid. I have successfully retained 95% of identified churn-risk clients by delivering seamless switching between I&D and Wallet payout models. Additionally, I have led the acquisition of the Impound & Disbursement (I&D) model from concept to production, achieving an NPS of 45 during the pilot phase.Achievements- Enhanced platform security by improving document scanning capabilities, achieving a 100% cost reduction through the adoption of an in-house solution- Led upgrades to payments SPAs to meet Waypoint accessibility standards, enhancing web and mobile usability and increasing Apdex scores by 15%- Onboarded 45 I&D-only clients, significantly contributing to the growth of our payment solutions.

Education

• National Institute of Technology , Patna

  Bachelor of Engineering (B.E.), Mechanical Engineering

  2008 — 2012

• Great Lakes Institute of Management

  Post Graduation in Business Analytics and Business Intelligence , Business Statistics

  2019 — 2020

• IMI Delhi

  XPGDM, Post Graduate Diploma

Skills

• C
• Microsoft Word
• Engineering
• Powerpoint
• Microsoft Excel