Shubham Dalvi
MES Consultant at cognizant (MES WERUM-PAS-X)
- Role
- Associate at Cognizant
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
Experience
Associate
Apr 2022 — Present · IN
Trouble shooting on MBR design related issue.• Doing monthly reboot activity and health check of the application after reboot and patching activity(which is done by different teams). • System administration realted activities.• Configuring and troubleshooting Scale, Printers and PAS-X clients. • Trouble shooting of SAP PAS-X interface issue using KP info (Incoming and outgoing messages). • Trouble shooting L2 integration related issue. • Performing daily and weekly monitoring activities for the application.• Working proactively on critical incident which impacting whole site, specific lines and global issue by • co-ordinating with different teams,users & vendors.Resolving the issues within SLA and resumethe production. • Working on client application related request like providing access to user, removing/locking the user after leaving and some application investigation related requests. • Performing JBOSS service restart activities for memory related issue or for application unavailability related issues. • Adhere to SLA response and resolution times and ensure cases are regularly updated. • Respond to incident tickets and provide updates in a timely manner. • Coordinating with vendor and get the issue fixed in client environment. • Creating KBA and conducting the training session.
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