Shubham Balgotra
Next.js / MERN Full-Stack Developer | Speed & Performance Expert
- Role
- Technical Support Executive at Netcreativemind Solutions Pvt Ltd
- Location
- Jammu, IN
- LinkedIn followers
- 500 followers
About Shubham Balgotra
Hi, I’m a Full-Stack Developer with 4 years in Technical Support Engineering and 16+…
Experience
Technical Support Executive
Netcreativemind Solutions Pvt Ltd
Jan 2022 — Present · Jammu, IN
Key Contributions (Support Engineering):• Delivered technical support for Document Management System (DMS) servers, ensuring secure file management with minimal downtime.• Managed user roles, access rights, and permissions across E-Office and HRMS portals, improving workflow efficiency.• Designed process flowcharts and assisted in testing e-Services modules (Mortgage, Property Transfer, RTI, Legal, Land Management).• Conducted technical training sessions for 250+ employees, boosting digital adoption.• Resolved issues with a 90% first-contact fix rate, significantly improving user satisfaction. Transition to Development:Alongside my support role, I have spent the last 14+ months upskilling in full-stack development (MERN stack), completing and deploying several projects that demonstrate my end-to-end development capability:‣ E-commerce Website → Authentication, payments, admin panel, inventory management.‣ Portfolio Website → Blog with Nodemailer integration for subscribers.‣ News API App → Fetching & displaying real-time news with React. Tech Skills & Tools Applied:‣ Frontend: React.js, Redux, Tailwind CSS, Javascript, Typescript, Next.js‣ Backend: Node.js, Express, Next.js REST APIs, JWT authentication‣ Database: MongoDB (CRUD, data modeling)‣ Other Tools: Git/GitHub, Firebase, NewsAPI, Stripe, Vercel, Render, Railway
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