Shubham Bajaj
Assistant Manager – P2P Operations | Vendor Management | SLA & KPI Management | Team Leadership | Process Improvement | Client Delivery
- Role
- Assistant Manager at WNS
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shubham Bajaj
Assistant Manager with strong experience in P2P operations, team leadership, and SLA-driven environments.Currently managing large teams and ensuring consistent SLA and KPI performance through effective resource planning, process optimization, and client communication.Skilled in handling high-pressure situations such as absenteeism and workload fluctuations by reallocating resources strategically to maintain delivery standards.Previously worked as a Team Manager and Quality Analyst, giving me a strong foundation in operations, quality control, and performance improvement.I am passionate about driving team performance, improving processes, and delivering value to clients.Open to opportunities in operations leadership, process excellence, and client delivery roles.
Experience
Assistant Manager
Mar 2026 — Present · Gurugram, IN
Assistant Manager | P2P Operations | Vendor Management | PO | SLA & Team Management | Process Improvement | Client Delivery Expert
Education
Himt college
Bachelor of Commerce - BCom, Human Resources Management and Services
Himt college
Master of Business Administration - MBA, Business Administration and Management, General
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