Shubham

About Shubham

Experienced ServiceNow Developer and Technical Consultant with a demonstrated history of working in the information technology and services industry. Skilled in ServiceNow, Java.NET Framework, C#, HTML, JavaScript,SQL and Object-Oriented Programming (OOP).7+ Years of Experience as a ServiceNow Developer and Technical Consultant.• Responsible for on-going Enhancement and Maintenance of the ServiceNow platform.• Ensured the configuration and customization to ServiceNow - adhere to the goals/strategy determined by the SN Architect and SN Product Owner.• Worked on Modules of ServiceNow like Incident Management, Change Management, Service Catalog, and Reporting and few other custom applications.• Developed Service catalog which includes creating new catalog items, designing workflows and execution plans.• Interacted with Stakeholders, Users, Customers for gathering requirements to arrive at design solution.• Provided design, technical solutions for the user requirements to Client and made recommendations to improve their current processes.• Wrote Client Scripts, UI policies, Business Rules, Security Rules and UI Actions etc.• Coordinate coding, testing, implementation, integration and documentation of solutionResponsible for the development of Custom Application using workflows, Business rule and client-side customization.Created BR, Client script, UI policies and Script Include based on requirement.Worked on Workflow to automates a multi-step process.Functional knowledge and implementation experience in Custom application.Involved in Production support for all the ServiceNow related issues.Have worked on Email Notification to be handled in best possible way.

Experience

1. Servicenow Technical Consultant

   CBC

   Feb 2023 — Present · Richmond, VA, US

   CLIENT : Elevance Health - RICHMOND, VIRGINIA, UNITED STATES Feb 2023 to PresentRole: ServiceNow Developer/Technical Consultant Responsibilities: ServiceNow implementation hands-on experience for HR including case management, portal,service level management, agent workspace, advanced work assignment and reporting. Detailed understanding of all configuration items / options related to HRSD, including HR profile,integrations, COEs, Services, Service Catalog, Agent Workspace, Knowledge Management,workflows, approvals, assignment rules / advanced work assignment queues, User / HR criteria,notifications, SLAs, Employee Service Centre. Capable of understanding business requirements from non-IT stakeholders, and translatingrequirements to ServiceNow solution capabilities. Understanding of HR processes, delivery models, and organizational structures Creating catalog items, workflows, inbound emails actions for service requests. Created Client Scripts, Business Rules, UI policies, UI Action, Script Includes. Standardized commonly used variables and created standard variable sets and currently workingon improving and standardizing workflows for commonly use. Worked on enhancement requests, finished development, and moved work to test environmentsafter unit test. Created reports, dashboards, and scheduled reports. Worked with BA, POs, and other stake holders to gather the requirements and demo the workafter completion. Created Documentation after the development. Experience working in global projects with resources spanning multiple time zones and supportfrom contingent workers

Education

• Nitte Meenakshi Institute of Technology

  Bachelor of Engineering - BE, Information Technology