Shubha Lakshmi J
Data Analytics | Turning data into actionable insights | Skilled in SQL,Power BI and Python | Open to opportunities
- Role
- Incident Management Specialist at Wipro
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shubha Lakshmi J
I am a BCA graduate with a solid foundation in data analytics, visualization, and…
Experience
Incident Management Specialist
Present
Monitored and identified incidents using Service Now, ensuring timely detection and resolution, reducing average downtime by 30%. Acted as a central point of contact for incident-related communications, coordinating between IT, security, and support teams to facilitate swift resolution. Managed escalations efficiently, ensuring critical incidents received prompt attention and resolution. Coordinated with senior management and key stakeholders during high-priority incidents to facilitate decision-making and resource allocation.
Education
New Horizon College Kasturinagar
Bachelor's degree
2019 — 2022
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