Shubha Dwivedi

Problem Management Analyst | ITIL Certified | Driving Root Cause Analysis, Service Reliability & Incident Reduction

Role: IT Problem Management Admin at TELUS Digital
Location: Gandhinagar, GJ, IN
LinkedIn followers: 500 followers

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About Shubha Dwivedi

Results-driven Problem & Incident Management Analyst with 4+ years of experience managing…

Experience

IT Problem Management Admin
TELUS Digital
Jun 2025 — Present · Gandhinagar, IN

Education

Guru Ghasidas University
Bsc (H) mathematics
2017 — 2020
Devi Ahilya Vishwavidyalaya
MSc
2020 — 2022

Contact information

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Work email
•••••@telusinternational.com
Personal email
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Current company

TELUS Digital

IT Services and IT Consulting · 45K employees · Vancouver, British Columbia, Canada

TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX™ is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds. Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work.

telusinternational.com

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About Shubha Dwivedi

Experience

IT Problem Management Admin

Education

Guru Ghasidas University

Devi Ahilya Vishwavidyalaya

Find verified contacts for anyone on LinkedIn