Shubam Rasgotra
Data-Driven Customer Success Professional | Expert in Process Optimization, Project Analytics, and CRM Strategies for Scalable Growth
- Role
- Customer Success Manager at Exly (YC W19)
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
Experience
Customer Success Manager
Jan 2025 — Present · Gurugram, IN
Led onboarding and ongoing support for customers, ensuring high engagement and satisfaction with Exly’s platform.Developed tailored strategies to help clients achieve their business goals, driving retention and long-term partnerships.Conducted regular check-ins, addressing customer needs and proactively solving issues.Collaborated with sales and product teams to provide efficient solutions and enhance customer experience.Analyzed customer data using Power BI, Excel, and Google G Suite to identify trends, track performance, and uncover opportunities for growth.Delivered training and resources to maximize platform usage and ensure customer success.Managed escalations and resolved complex issues to maintain strong client relationships.Gathered customer feedback to influence product improvements and internal strategies.
Education
Model Institute of Engineering and Technology
Bachelor's degree
2015 — 2019
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