Shubam Khatri

Account Manager @Faveo

Jammu, IN

Build and maintain strong, trust-based relationships with key decision-makers at client companies.• Act as a single point of contact for all account-related needs and inquiries.• Actively listen to client needs, understand their business objectives, and identify potential solution opportunities.• Manage client expectations and proactively communicate project progress, milestones, and potential challenges.• Negotiate contracts and proposals to ensure mutually beneficial agreements.• Collaborate with internal teams (development, design, QA) to ensure projects are delivered on time and within budget.• Monitor project progress, identify and address risks, and implement corrective actions as needed.• Conduct regular client meetings to ensure alignment and satisfaction.• Identify and develop upsell and cross-sell opportunities within existing client accounts.• Collaborate with the sales team to develop and execute client retention strategies.• Excellent communication, presentation, and negotiation skills.• Strong analytical and problem-solving abilities.• Time management and organizational skills.• Proficiency in project management tools and CRMs.• Understanding of software development lifecycle and methodologies.• Passion for technology and the ability to translate technical concepts into layman\'s terms.

Jamwal group of institutions

CSE