Shubad Ujam

Head of Homelessness Services @Care Support Scotland

Edinburgh, GB

Provide strategic leadership for homelessness and housing support services, managing a divisional team of 70+ staff and overseeing a £2.5m portfolio.Lead, mentor and develop Service Managers, embedding a psychologically informed and trauma-informed approach across all services.Drive continuous improvement, service innovation, and operational excellence to meet the needs of people supported, funders, and stakeholders.Ensure safeguarding procedures are robust, with staff trained and confident in promoting safety, rights, and wellbeing.Shape and deliver divisional service strategy in alignment with organisational vision, mission, and values.Oversee financial management and sustainability, ensuring budgets and resources are effectively utilised.Develop new business opportunities, secure funding contracts, and expand services in partnership with commissioners and stakeholders.Build and maintain strategic relationships with local authorities, funders, regulators, and community partners at local, regional, and national levels.Champion a culture of compassion, collaboration, accountability, and continuous professional development.Represent Care Support Scotland externally, promoting the organisation’s values and impact in the homelessness sector.

Dundee and Angus College

Diploma, CMI level 5 in Leadership and Management

Heriot-Watt University

Bsc Hons (First Class), Applied Psychology