Shuangxou Long

Senior Manager @Accenture

Boston, MA, US

Consulting Senior Manager with experience working with C-level leads solving critical problems at the intersection of business and technology and delivering digital transformations in the Telecoms and Media industry. Deliver multiple Salesforce Field Service implementations including leading a 25 person agile team with 6 product owners and 2 project managers resulting in $15M in cost savings Facilitate daily refinement meetings with client managers and development team to understand the product requirements, define the product features for current and future sprints with on-time delivery of 10 releases Initiated over 10+ cross-functional design thinking and ideation workshops to co-create future state Field Service workflows spanning 4 capabilities over 5 states Collaborated with sales and commercial management executives to translate the organization’s strategic direction and business objectives into a 5 year strategy roadmap Directed stakeholder agreement sessions with 15+ executives to align 27 short-term and long-term solutions to drive digital transformation, employee satisfaction, and talent retention Rationalized a telecommunication client’s financial, subscriber, and operational reporting into digital dashboards reducing over 50% of all email reportsBusiness Architect for the Service Operating Group to formulate new go-to-market strategies expanding the Field Service pipeline Track and analyze the Service pipeline data to formulate and target growth opportunities for each quarter Managed a team of 5 to develop and launch Field Service assets that resulted in $10M in sales across various accounts Led a team of 2 managers to create a Service and Field Service learning curriculum to grow the practice by 64% and increase Field Service certifications by 8%

Wellesley College

Bachelor of Arts (B.A.)

Queen Mary, U. of London

Bachelor of Arts (B.A.)

School for International Training

Bachelor of Arts (B.A.)