Shruti Vaishnav

Relief Supervisor @Admiral Slots

London, GB

Provided comprehensive supervisory relief, overseeing daily operations and ensuring seamless continuity during the absence of permanent supervisors- Managed all aspects of venue operations, including opening and closing procedures, cash handling, and end-of-day reconciliation, with a high degree of accuracy- Delivered exceptional customer service, actively engaging with patrons to resolve inquiries, handle complaints, and foster a welcoming and professional atmosphere- Ensured strict adherence to all gaming regulations, licensing laws, and company policies, maintaining the integrity and security of the venue- Supervised, mentored, and supported junior staff, delegating tasks and providing guidance to optimize team performance and maintain operational efficiency- Monitored the performance of gaming machines and equipment, promptly identifying and reporting technical issues to minimize downtime and ensure a positive customer experience- Maintained a secure and professional environment for all patrons and staff, responding to issues and enforcing safety protocols- Conducted regular operational audits to identify areas for improvement and implemented solutions to enhance service delivery and profitability.