Shruti Prabhu
Data-Driven Analyst | SQL • Excel • Power BI • Customer Success | 3.10 Years in Analytical Roles | Insights & Reporting
- Role
- Customer Success Analyst at Falconbrick Technologies
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shruti Prabhu
Detail-Oriented Data Analyst with 4.5 years of experience in transforming data into…
Experience
Customer Success Analyst
Nov 2021 — Present · Bengaluru, IN
I am currently working as a Customer Success Analyst at FalconBrick Technologies, with 3.10 years of experience. My core skills include Excel, SQL, and Power BI, which I have used extensively to drive customer insights, improve processes, and support data-driven decisions. In my experience, I have translated data into insightful reports and dashboards, extracted, cleaned, and manipulated data from diverse sources, and built and maintained performance metrics using Power BI and Excel. I have also conducted trend and root cause analysis to support decision-making, documented data processes and methodologies, and collaborated with onshore teams to ensure timely deliverables. Additionally, I maintain a strong focus on data quality, security, and compliance standards.
Education
Birla Institute of Technology, Mesra
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
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