Shruti Tyagi
Senior Program Management Leader | AI Adoption & Intelligent Automation at Scale | Enterprise SaaS
- Role
- Sr Manager Technical Program Management at ServiceNow
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Shruti Tyagi
I build teams, programs, and processes that last.Over the past 16 years, I\'ve led software engineering, technical support, and program management teams — giving me an end-to-end perspective from technology to customer impact.At ServiceNow, I\'ve spent 11 years scaling operations through significant company growth. I built and mentored Technical Support teams, created knowledge systems that improved time-to-resolution, and built and grew a critical program management function and processes. I lead a global team of program managers driving platform quality — preventing recurring issues, managing critical problems, enabling proactive case deflection, and addressing security vulnerabilities for enterprise customers.What I\'m known for:→ Building systems that scale→ Leading through crisis→ AI transformation→ Cross-functional influenceAlways open to conversations about Director-level opportunities at high-growth companies.
Experience
Sr Manager Technical Program Management
Jan 2021 — Present · San Diego County, CA, US
Education
San Diego State University
Master’s Degree, Management Information Systems, General
2014 — 2016
Dr. A.P.J. Abdul Kalam Technical University
Bachelor’s Degree, Computer Engineering
2003 — 2007
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