Shruti Sharma
Head of Operations @Wild Voyager
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WORK HISTORY
Head of Operations @Wild Voyager
New Delhi, IN
Head the Operations Vertical of the parent Company Wild Voyager & Sister Company Olgatuni Camp Ltd (Kenya).• Rate Contracting with Hotels (India & International; Africa, Nordic Countries & Europe).• Vendor / Supplier Management (India & International; Africa, Nordic Countries & Europe).• Profit / Loss Accountability.• Client Handling & servicing.• Managing the Camp Operations in Masai Mara (Kenya).• Managing MIS Reports.• Conduct trainings on processes and staff fitment.
EDUCATION
Max Muller High School - India
3 Year Proficiency in German Language, Germanic Languages, Literatures, and Linguistics
Delhi University
Bachelor of Commerce - BCom, Business/Commerce, General
Indian Institute Of Tourism And Travel Management
Post Graduate Diploma in Tourism Management, Tourism and Travel Services Management
Summer Fields School - India
Business/Commerce, General
ABOUT SHRUTI SHARMA
I bring in around 20 years of experience in the field of Operations and Client servicing in Travel & Tourism. In the domain of operations my role has been primarily, analyzing existing operational models, developing new SOPs to maximize efficiencies, maintaining Profit & Loss Statement, and communicating quality standards to cross-functional teams. Parallel I have also gained expertise in Client servicing involving maintenance and retention of clients through effective means of communication and training processes.
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