Shruti Saxena
Product leader with domain expertise in user experience, customer engagement, analytics and digital transformation
- Role
- Head of Marketing Technology & Digital Content Svp-consumer Banking at Citizens
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Shruti Saxena
I am passionate about creating the best user experience and a customer centric product I am a marketer with experience in product management, digital marketing and technology transformation I have led global marketing and customer acquisition transformations by building product visions and multi-year product roadmaps that influence cross functional and geographically disperse teams I love building and developing world class teams that can speak tech and business My expertise is in customer marketing, specifically, customer engagement and customer experience (digital and interpersonal interactions), customer journey, voice of customer and customer co-production; Strong analytical skills including quantitative and qualitative research methodologies & data analytics
Experience
Head of Marketing Technology & Digital Content Svp-consumer Banking
May 2021 — Present
Education
W. P. Carey School of Business, Arizona State University
Ph.D, Marketing
2004 — 2011
Narsee Monjee Institute of Management Studies
MBA, Marketing
1997 — 1999
Narsee Monjee College of Commerce and Economics
Bachelors, Commerce; Marketing
1992 — 1997
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