Shruti Sarda
Senior Client Project / Program Manager @ NTT | Managing Client Satisfaction Budgeting and service delivery
- Role
- Senior Client Project Program Manager at NTT
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Shruti Sarda
With over few years of experience as a Senior Client Project/Program Manager at NTT, I lead and oversee complex projects, ensuring successful delivery from conception to implementation. My role emphasizes client satisfaction, effective communication, and seamless project execution while managing budgets, timelines, and quality standards. Collaborating closely with stakeholders, I focus on delivering solutions tailored to client objectives. My expertise in communication, business reviews, and budgeting supports achieving organizational goals while maintaining high service standards and fostering strong client relationships.
Experience
Senior Client Project Program Manager
Aug 2023 — Present · Remote (Nagpur, IN
Lead and direct concurrent standard or complex projects and in the case of program management, ensure the management of multiple related projects directed towards a common objective• Engage with stakeholders to deliver projects from original concept through final implementation• Ensure client satisfaction and manage escalations, acting as a single point of contact to the client• Ensure that the project/program delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction• Manage the delivery of the project/program, including rigorous scope control and change management• Ensure client satisfaction and manage escalations, acting as a single point of contact to the client• Documentation and management of risks and issues• Ensuring clear and concise communications to all stakeholders• Provide pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.• Identification of opportunities and influence the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings• Coordinate activities of the project teams through task delegation, resource assignment and program management
Education
Indian Institute of Management Raipur
Executive MBA
Bhilai Institute of Technology (BIT), Durg
Bachelor of Engineering - BE, Computer Science
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