Shruti Mishra
ServiceNow Tester | CAD| CSA| Tcser
- Role
- System Engineer at Tata Consultancy Services
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shruti Mishra
Over 4 years of experience in IT industry with ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (Service Now).I have gained a wide range of skills and expertise in working with the platform. Some of my key experiences include:• Worked on Service Level Agreement (SLA).• Experience on implementation of ServiceNow modules such as Service Catalog, Incident Management and Change Management.• Experience in Creating Surveys, Reports and Email Notifications.• Expertise in creating flow designers.• Worked on creation of application modules, tables, forms, links and use of personalized form layout, UI policies, UI actions, data policies, business rules, client scripts.• Functional knowledge and implementation experience of IT Service Management frameworks.• Worked on Test Management tool, Experience of creating, managing and executing the manual testing process in ServiceNow.
Experience
System Engineer
Jun 2021 — Present · Noida, IN
Education
Harcourt Butler Technical University
Master of Computer Applications - MCA
2018 — 2021
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