Shruti Jindal
Program Manager Paypal @Insight Global
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WORK HISTORY
Program Manager Paypal @Insight Global
San Jose, CA, US
Working as Program manager to manage overall wallet/payments related program including backend, frontend development for creating payment related services within different scrum teams. Coordinating with development, Infra, QE, Operations, security, identity, Infosec, Legal, Amazon/Google/sparrow cloud team, product/business, Risk, Compliance teams etc. Facilitate scrum of scrums meeting with all the stakeholders and helping as a bridge to track the progress and health check of overall program. Managing/aligning with multiple projects and their scope within for different clients. Reporting the progress/status through dashboards, reports to leadership. Highlighting the impediments, blockers, issues, risks, dependencies within the different scrum teams and help to remove them and maintaining the projectwise timelines for delivery and planning release within different phases as per required scope and functionality of product which is aligned with business goal.
EDUCATION
Eicher School, Faridabad
Science
B.S.Anangpuria Inst. Of Tech. & Mgt. Alampur, Distt. Faridabad
Bachelor of Technology - BTech, Computer Science & Engineering (CSE)
ABOUT SHRUTI JINDAL
13.5+ years of experience in Project Management, Program management, Technical Support, Data/Operations Analyst, Agile coach, Scrum master.• PMP,Certified Scrum Master, SAFE certified(scaled agile)• ITIL V3 Certified from AXELOS (APMG International)• Project /Program Management Experience:o Working with Project/program teams to prepare comprehensive project plans, project documentation, estimations and data reports.o Worked for Custom Application development, application modernization, application integration/collaboration & maintenance and support projects.o Worked with Product owners, business teams, development team, QE, Devops and operations team for end to end delivery.o Liaising with clients to identify and define project requirements, scope and objectives.o Analyzing the issues pertaining to project deliverable and implementations, and coordinate with different stakeholders cross functional for resolutions.o Perform various coordinating tasks, like keeping detailed project notes and records, communicating with internal teams and client/stakeholder members to ensure optimal strategy and maximum efficiency for the project.o Build documentation, metrics and reports to track progress and utilization for merchants using Salesforce, Google Merchant Center, Google AdWords, Gearlooseo Manage cross-functional projects and interacted with different teams for understanding the operational flow for providing managed services and related documentation to end client.o Worked on analysis of data to make use cases and present internal/external stakeholders with reports and graphs-Planning the releases and go live related activities-Daily standup meetings for keeping project status on track.• Technical Support Experience:o Hands on experience on Comptel Product for Provisioning/ Subscriber Administration System, and Technical support for BMC Remedy application.o Experience in handling both functional & technical requirements and provide L3 support for production mediation provisioning systems.o Experience in testing OSS / BSS (Business support systems) use cases related to provisioning as DevOps technical person.o Experience with UNIX, LINUX, TCP/IP, SSL, SSH, Shell scripts, SQL Server and DNS.o Provide operational & technical production support including SQL query performance optimization, troubleshooting, testing, debugging and providing solutions.o Troubleshoot Incident and Service request issues related to telecom product, and working with multiple vendors.
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