Shruti Gupta

Quality Analyst at NovelVox

Role: Quality Analyst at Novelvox
Location: Faridabad, HR, IN
LinkedIn followers: 500 followers

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About Shruti Gupta

I’m a passionate and detail-oriented Quality Analyst with hands-on experience ensuring…

Experience

Quality Analyst
Novelvox
Jul 2025 — Present · Faridabad, IN

Education

Dynasty International School
Higher Secondary Education
2020 — 2021
Lloyd institute of engineering and technology
Btech CSE
2021 — 2025

Contact information

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Work email
•••••@novelvox.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Novelvox

IT Services and IT Consulting · 181 employees · Founded 2008 · Roswell, Georgia, United States

NovelVox is a global leader in Contact Center Solutions, dedicated to elevating agent performance and transforming customer experiences. With our unified One NovelVox Platform, we empower agents to effortlessly manage customer interactions across voice, email, chat, social media, and instant messaging channels—delivering faster, more personalized, and more consistent support. Our industry-ready integrations seamlessly complement leading contact center technologies, including Genesys, Cisco, Avaya, Amazon Connect, NICE, Dialpad, Zoom and more. This ensures organizations can enhance their existing environments without disruption. Backed by 17+ years of experience, 350+ successful deployments, and a presence in 20+ countries, NovelVox brings deep domain expertise across Banking, Healthcare, Insurance, Credit Unions, Government, Telecom, Retail, and other major industries. At NovelVox, we are committed to redefining the agent and customer experience for global brands—helping them boost engagement, efficiency, and loyalty through intelligent, user-centric solutions.

novelvox.com

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About Shruti Gupta

Experience

Quality Analyst

Education

Dynasty International School

Lloyd institute of engineering and technology

Find verified contacts for anyone on LinkedIn